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The fields marked with * are mandatory

 

My antenna does not work ... What do I do ?

Hello,
Sorry to hear there that you are experiencing problems with the antenna you purchased from us.
You're here because we directed you to this page to collect the vital info we need to help resolve antenna installation or setup issues.
We will try our very best to help, and will get back to you as soon as possible.

Before going ahead, please familiarize yourself with the towers and their frequencies in your area, if not already done so.
Instructions can be found at locate.onwireless.net .
More info can be found at faq.onwireless.net .

Tower info can be found at towers.onwireless.net

Note: We dont give out your info to anyone, nor will we spam you with "daily specials" or any other junk.

IMPORTANTTo help us help you, please include as much information as you are able:

  • The EXACT GPS coordinates (from Google Maps) of the rooftop of the building/structure where the antenna will be installed.
    Without accurate information, we cannot provide the help requested. Click Here for how to extract your GPS coordinates instruction.
  • All *Mandatory boxes must be filled accurately.

 

Account/Purchase information

 onwireless.com.au    eBay remote_one  
 No    Yes  

Location (Latitude, Longitude) FORMAT:  32°12'34.56"S, 123°45'67.89"E  or  -32.123456789, 123.45678901

Wireless Internet Service

 Telstra    Bigpond    Optus    Virgin    Vodafone    Other  

Signal/Status - WITHOUT External Antenna

 Cant connect     3G      nextG     H or HSPA   
 HSPA+     DC or DC-HSPA+     4G or LTE     UMTS   
 GPRS,EDGE,GSM or O         

Signal/Status - WITH Our External Antenna

 Cant connect     3G      nextG     H or HSPA   
 HSPA+     DC or DC-HSPA+     4G or LTE     UMTS   
 GPRS,EDGE,GSM or O         

What other troubleshooting have you performed?


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