CONTENTS

Shipping and Handling
Conditions of Order
Shipment Cost
Delivery Times
Tracking
Shipping Disclaimer & Liability
Warranty & Returns Policy
Refunds

How to make payment for additional shipping costs and/or item replacement costs
To lodge a Return Merchandise Authorization (RMA) Request

Shipping and Handling
Packages are generally dispatched within 2 business days after receipt of payment.
Express Post items are dispatched same day if ordered before 2:00PM.
Australian orders are by Australia Post Regular Post for small orders and  Registered & Insured Post for all others.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.

Conditions of Order
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Very special care is taken to protect all items during packaging. Boxes are amply sized and your items are well-protected.

Shipment Cost:
To calculate exact shipping costs, simply log in, add your items to the cart, then proceed to checkout, all the costs are shown prior to finalizing your order. Use the Shipping Estimator to calculate your shipping costs.

Delivery Times:
Where applicable *Unless stated otherwise in the Product Description:
Express Post: - 2-3 days if ordered before 2pm Monday to Thursday ,
Registered Post: - 3-7 days if ordered before 2pm Monday to Thursday.
Australia Post does not deliver on weekends. Orders placed on Friday before 2pm via Express Post should arrive the following Mon to Wed. Orders placed on Friday before 2pm via Registered Post should arrive Wed to Friday.
Orders placed over the weekend or on public holidays will be dispatched on the next business day
with normal delivery times applicable.

Delivery Tracking.
Regular Post does not include insurance nor traceability.
AusPost with Tracking covers you for up to $100 loss, with delivery traceability.
Registered & Insured Post / AusPost with Tracking and Signature (where offered) covers loss for total shipped value (excl. shipping) with delivery traceability.
Express Post does not include insurance nor traceability.
Express Platinum does not include insurance but includes traceability by delivery signature.

Shipping Disclaimer & Liability.
remoteONE take no responsibility for non-delivery of, or damage to items once they are handed over to Australia Post. We will not be held liable for losses incurred against items that have been shipped but not delivered. If your delivery is not received within a reasonable time, please contact Australia Post with your Tracking Number to resolve the issue. If goods are physically damaged upon delivery, please lodge a formal claim with Australia Post imediately.

Warranty & Returns:
We are Australian distributors for all our products and provide full support and warranty for all products via the RMA (Return Merchandise Approval) facility built into our web site. Australian Law provides consumers with standard guidlines for Return Merchanise, please refer to the Office of Business and Consumer Affairs for more information.

Refunds:
Were a refund (either Partial or Full) is due:
A: If you paid for your order via Paypal account or the PayPal credit card payment facility your refund will be transfered using PayPal.
B. If you paid by Cheque or Direct Bank Deposit your refund will be transfered by direct transfer to your account. You will need to supply your account details to allow us to complete the refund.
Note: We do NOT send refunds via cheque.

 Dead-on-arrival or faulty items:
  We will replace and ship any faulty item within it warranty period free of charge.

1. You must first lodge a Return Request prior to shipping the item back to us.
2. Once we receive the returned item, we will test it for faults or other concerns as discussed.
3. If the item is found to be not faulty, in perfect working order , we will return the item at the customers expense. In this case shipping costs will apply and must be paid prior to shipping. Non-Faulty item shipping costs can be paid here.
4. If the item is found to be not faulty, in perfect working order, but we have, at our discretion, decided to accept the return, a re-stocking fee of $15 applies and will be deducted from the refund.

 If you have ordered the wrong item or decided that you no longer want the item:
 We may, after consultation, replace the item with a more appropriate item if available.
 Or we may choose at our discretion to offer a refund.
  In either case, the following applies:

1. The order balance will be adjusted to reflect the cost of difference of the alternate re-supplied item. If a refund is required this will be done via the payment method of the initial purchase. Any additional payment required must be received before the re-supplied item(s) will be shipped.
2. A re-stocking fee of 10%+$10 of subtotal is payable.
3. Customer will be responsible for shipping costs of the re-supplied items.
4. The original shipping cost will not be refunded,
5. We must receive the item in perfect un-marked and re-sale able condition.
6. An RMA (see instructions below) must be lodged and items received in re-sale able and complete condition.
   
   

 How to make payment for additional shipping costs and/or item replacement costs
  To make a payment for the agreed balance of a replacement item, or return of non-faulty item.

1. Click here to make payment for the additional costs.
   
2. Enter the agreed price.
   
3. Checkout.

  As soon as we have recieved the payment , we will ship your item. 

To lodge a Return Merchandise Authorization (RMA) Request :

If agreed, we will have you ship the item back to us and inspect its condition etc.
If all is good, we'll notify you of the request approval by email as soon as possible, and arrange any refunds or credit coupons as agreed

©remoteONE ABN 866 208 063 99

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