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Many common questions have been answered on our Frequently Asked Questions page.
And theres a little more info below.

What antenna do I need, and where are the mobile phone towers ?
If you have a question regarding internet services available at your location or which direction to point your new antenna
please click here for our online request form.

I have a question about my order!
This is best done using our Order communication system. Please SIGN-IN to your account, select the related order
and then press Start communication.

I haven't received my items yet!
Your invoice notification email displays your Australia Post tracking number.
Enter this number into the box on the Track my order page.

I have a question about these antennas and wireless internet...
Please take a look at our  Frequently Asked Questions (FAQ) page for answers to common questions.
If you don't find what you need there, please use the form below.

I'm having trouble with my internet and the order wont go through!
That's why you need an antenna isn't it!.
We can normally process your order over the phone if needed.. our number is shown below

How quickly can I get my order and how much is the shipping?
We ship via Australia Post eParcel and eParcel Express. Shipping cost is determined by the size and quantity of your order.
To calculate shipping cost, please add the required products to the cart and click Shipping Cost link above
To estimate shipping times to your location please visit the AusPost estimator page, using 5153 as the senders postcode.

Can I pickup from your store?
Sorry, No. We are an online store only and do not offer a pickup service to any of our customers. To keep our prices so competitive, we do not have the overhead costs of a storefront, shipping direct from our own warehouse located in Macclesfield, South Australia, with some items shipped directly from our suppliers warehouses located in QLD,NSW and VIC. We ship worldwide every business day.

I've purchased an antenna kit and need some help ?
If you have installed the antenna kit that you've purchased from us but need help getting it working as expected, please use our Help Desk form to provide the additional info we will need to help you.

Due to high call demand during SA business hours we may sometimes be unable to answer your call immediately.
We apologize for any inconvenience this may cause.

Phone:
SKYPE
: remote.one
* During business hours ACST

Our preferred communication method is via the secure website contact form below.
Note: We do not publicly share any information you enter in the form. We do not spam you with sales letters or emails, nor will we post your information on any blog or forum. This is an encrypted form secured by SSL (https) certificate.

When using the Contact Form, please use the same address as was used when registering or placing your order.

 

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