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Troubleshooting Guide
Hello,
Sorry to hear there that you are experiencing problems with the antenna you purchased from us.
You're here because we directed you to this page to collect the vital info we need to help resolve antenna installation or setup issues.
We will try our very best to help, and will get back to you as soon as possible.
The most common problems experienced by our customers are that either the antenna has been pointed in the wrong direction, is the wrong antenna for the task or there is just no service available.
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1. Check that the antenna you have is designed for use on the same band that your modem is using to connect. |
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2. Double check your order to ensure you have ordered and been supplied with the correct Patch Lead for your Modem or Phone. |
| 3. The first step is to ensure that you have the correct antenna for your service and that you are pointing it in the right direction. |
| If not already done so, please familiarize yourself with the towers and their frequencies. Instructions can be found at locate.onwireless.net . More info can be found at faq.onwireless.net . Tower info can be found at towers.onwireless.net |
| 4. If, having ensured that the antenna is correctly installed, you find that the antenna system is still not performing, please follow our guides below: |
| Rest assured that we will do everything possible to get you connected with the right equipment. |
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