International Shipment Terms

• Handling
  Packages are generally dispatched within 2 business days after receipt of payment.
   

  Conditions of Order
  We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken during when packing to protect items  transport. Boxes are amply sized and your items are well-protected.
  

  Shipment Cost:
  To calculate exact shipping costs, simply log in, add your items to the cart, then proceed to checkout, all the costs are shown prior to finalizing your order. Use the Shipping Estimator to calculate your shipping costs.

  Restocking Fee
   Where applicable, the following fee applies for items ordered by mistake and non-faulty returns.
   (unless by other arrangement)
  

  • $10 plus 10% of item total value of items returned..
  • This fee will never be more than $20 but is rounded up to the nearest $2.
    For example, the Restocking fee for a $200 antenna order will be $20. If returning an incorrectly ordered Patch Cable (cost $17.90), the fee would be $12.
    

  Delivery Times:
  Where applicable *Unless stated otherwise in the Product Description:
  Express Parcel International: - 5-14 business days with Tacking Number.
  RegisteredParcel  International: - 7-22 business days with Tacking Number.

  Shipping Disclaimer & Liability.
  If your delivery is not received within the times specified above, copy the tracking number from the Invoice and paste it into the Australia Post Parcel Tracking page. If you feel If goods are physically damaged upon delivery, please lodge a formal claim with Australia Post immediately. 
   We take no responsibility for non-delivery of, or damage to items once they are handed over to Australia Post. We will not be held liable for losses incurred against items that have been shipped but not delivered. However, should you have any problems regarding delivery of your order, please contact us via the Start Communication link shown on your order details page.
  

  Dead-on-arrival or faulty items:
   We will replace and ship any faulty item within it warranty period free of charge.
   Please lodge a RMA Request prior to shipping the item back to us.

  If you have ordered the wrong item or decided that you no longer want the item:
  

  1. If we are notified before the item has been shipped we will provide a full refund without fees.
  2. If already shipped prior to notification, we cannot alter the order nor provide any refund.
     

   If an article has been returned to us as undelivered:
   If the postal service returns any article to us as being address unknown, undeliverable or because it has not
   been collected from a Postal Office or Depot:
  

  1. The items will be returned to stock until we are contacted by the customer..
     
  2. If re-shipping is required, payment of the shipping cost to the (corrected) address is required.
  3. If no longer required, our standard re-stocking fee (see above) will be deducted from any applicable refund.
  4. An RMA (see instructions below) must be lodged and items received in re-sale able and complete condition.
     

  How to make payment for additional/resupply shipping costs and/or item replacement costs
    To make a payment for the agreed balance of a replacement item, or return of non-faulty item, where no new order has been generated.
  

  1. Click here to make payment for the additional costs.
     
  2. Enter the agreed price.
     
  3. Checkout.

    As soon as we have recieved the payment , we will re-ship your item. 

  International Shipments Terms FAQ page